Privacy Policy

Privacy Policy

At Genesis Homes, we value your business and respect your right to privacy. We want you to feel confident about the private information you provide, so we’ve outlined our Privacy Policy below.

This Privacy Policy applies to Genesis Homes, this website, and all products and services offered by Genesis Homes and all related companies or legal entities affiliated with Genesis Homes (referred to collectively as “Genesis”). It demonstrates our commitment to protecting your privacy.

1. Definitions

  • Personal Information: Information that can identify you as an individual, such as your name, address, phone number, or email.
  • Non-Identifiable Information: Information that cannot be linked to any specific individual with certainty, such as aggregated data on website usage, and may include the browser name, the type of computer and technical information about the operating system and the service providers used to connect our users to our website.

2. How and When We Collect Personal Information

Genesis collects personal information on a voluntary basis. This may occur through:

  • Surveys, registration forms, and questionnaires
  • Transaction documents, both online and offline

Some of the personal information we may collect includes:

  • Contact information (name, mailing address, email address, phone number)
  • Demographic details (age, household information, etc.)
  • Preferences related to home design, built form, and transactions

3. How We Use Your Personal Information

We use your personal information for limited purposes including, but not limited to:

  • To communicate with you
  • To understand your needs
  • To offer relevant products, services, or promotions
  • To process transactions and provide requested services
  • To improve our website
  • To personalize your experience
  • To provide you with information that you agreed to receive about topics that may be of interest to you

From time to time, Genesis may contact you through email, mail, or phone for the purposes listed above.

4. Cookies

Our website may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A user may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If you choose to refuse cookies, note that some parts of the Site may not function properly.

5. Disclosure of Personal Information

Genesis does not sell, rent, or trade your personal information. However, we may disclose your information in the following situations:

  • With your consent, or as outlined when the information is collected
  • As required by law, or if we believe it is necessary to protect legal rights
  • Within the Genesis group of companies, for the purposes mentioned above
  • With third parties (e.g., agents, professional advisors, marketing agencies, and to any other third parties) to process transactions or services, with restrictions on their use of your personal information

6. Retention of Personal Information

We retain your personal information only as long as necessary for the purposes described above. If it is no longer needed, we will anonymize or destroy it.

7. Non-Identifiable Information

We collect non-identifiable information, such as website usage data, to improve the quality of our site and services. This data helps us understand visitor behavior, measure interests, and develop relevant content and programs.

This information may also be shared in aggregate form with our advertisers and business partners.

8. Third-Party Websites

Our website may contain links to third-party sites. This Privacy Policy does not cover those websites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of those sites before providing any personal information.

9. Safeguarding Your Information

We take steps to protect your personal information through secure databases and appropriate security measures. However, please note that no internet transmission is 100% secure. We do not assume liability for any interception or misuse of information transmitted over the internet.

10. Financial Transactions

All financial transactions with Genesis or its affiliates are conducted using checks or bank drafts only. Genesis will never request payments via email, telephone, or wire transfers. If you are ever uncertain, contact our office directly at 416-229-9757, extension #217.

11. Access to Your Personal Information

You have the right to access, verify, and correct your personal information collected by Genesis. To update or amend your information, please contact us at 416-229-9757, extension #217.

12. Complaints

If you have a complaint about how Genesis handles your personal information, please contact us:

All complaints will be promptly investigated, and we will notify you of the outcome and any actions taken.

13. Opting Out

You can choose whether to provide personal information and whether to receive promotional materials. If you no longer wish to receive such materials, you can contact us at 416-229-9757 or opt-out directly via the instructions provided in promotional communications.

Please note that withholding personal information or opting out of promotional communications may limit your ability to or prevent you from engaging in certain website related activities and/or the purchase of certain products or access specific promotions. This Statement has been adopted by Genesis as of March 27, 2025 and may be revised from time to time.

This Privacy Policy was adopted by Genesis as of March 27, 2025 and may be revised from time to time.